Restaurant Curbside Management System
Curbside service is a new reality for restaurants during the COVID-19 crisis. Unlike traditional services, most restaurants are scrambling to manage the lines of cars and customers. Our Guest Manager solution gives your restaurant the ability to manage orders, improve operations, and tame the chaos of curbside pickup.
Features of our Restaurant Curbside Management System
Manage a List of All Active Orders
Message Your Customers Directly through Text
Custom Order Tags to Streamline Service (eg. Beverage)
Identify Returning Curbside Guests Via Phone Number
Customize Order Received, Ready, And Thank You Message
Assign Parking Spots or Order Numbers to Waiting Parties
Curbside Service is Convenient and Low-Cost
CAKE’s Restaurant Curbside Management System lets your customers order your food and pick it up without ever leaving their car. This is a safe, low-touch, low-risk option to keep your business running. Ensure the quality of your product from kitchen to guest, without having to worry about 3rd party delivery services.
Easily manage your take-out business by seeing all orders on a single screen with our Restaurant Curbside Management System. In the app, text message directly with your guests to get the color and make of their car so you can instantly identify them with minimal contact and hassle. This is a seamless and intuitive process for your customers who will simply drive up and be greeted with their food without any guesswork. Maintain great quality of service and product with this low-cost and easy-to-use solution from CAKE.
Once your restaurant is signed up with CAKE Guest Manager, you’ll need to make a few changes in your account settings to enable curbside functionality.
How Does it Work?
- Take pickup orders through your existing channels (online or call-in).
- Add guest name, phone number, and order number to Guest Manager.
- Send an SMS Welcome Message to Your Guest on the app.
- Guests reply with their vehicle or parking spot information when they arrive
- Deliver directly to them without any additional touchpoints! Safe, organized, and efficient!
Here’s what customers will see on their phones.
Managing from the iPad.
How to Set Up Guest Manager for Curbside
- With an iPad, go to the App Store and download the CAKE Guest Manager app OR (in a pinch) you can use the web version of Guest Manager on a computer at https://gm.cake.net/waitlist.
- Sign up for a 30-day trial account on the Guest Manager login page.
- Edit your Order Received, Order Ready, and Order Thank You messages (e.g. “Welcome to {venue_name}. We’ll text you when your order is ready! Please reply with your vehicle information and parking spot number when you arrive.”)
- Once enabled, use the Order Pickup Icon (takeout box) at top right to navigate to the Order Pickup screen.
More detailed information can be found at CAKE University.
Frequently Asked Questions
You can simply create an account here.
For your 30 day trial, you will have access to the full suite of functionality within Guest Manager. After that you can either sign up for a paid subscription to Guest Manager, or sign up for a paid subscription to Curbside only.
Guest Manager is available as a free download from the Apple App Store. Use any iPad model you have available to get started today!
You will need to enable “Order Mode” in the in-app settings in Guest Manager.