REDUCE WALKAWAYS WHITEPAPER
Make Easy Money By Reducing Walkaways
“Walkaways” is the term for customers who leave restaurants because they have been waiting too long, or longer than they feel is necessary.
Walkaways can be extremely costly for all restaurants, especially those that depend on walk-ins to turn a profit. Unfortunately, the average walkaway rate for big-city restaurants is around 20%, which can lead to significant losses in an industry with such low profit margins (3-5%).
In order to prevent walkaways and grow revenue, restaurants must develop and maintain a relationship with their customers utilizing guest manager software and waitlist management. In this whitepaper, you will:
- Discover how to set the stage for great service
- Learn how to create a connection with guests
- Gain insight on how to shed unhealthy waits