CAKE’s Best-in-Class Customer Support

We believe in supporting our restaurant partners. Any time of day you can reach a CAKE Customer Support Representative at no extra cost to you. Can’t remember how to change a menu item? Need to troubleshoot a printer? We have your back. 

Are you a CAKE Customer looking for help now?

  Call or Text855.696.CAKE(2253)

  Emailsupport@trycake.com

  Chatuniversity.cake.net 

WE’RE HERE FOR YOU

24/7 Support with CAKE Product Experts

Our dedicated team of support specialists are ready to help you whenever you need us. Our support team are the experts in CAKE software, hardware, and restaurant operations at large.

No Extra Cost

Many other providers charge for premium support service, we treat all of our restaurants like the VIPs they are. 

Minimize Service Interruptions

Our on-hold times, and time-to-resolve statistics are some of the best in the industry. We support our restaurants so you can better serve your guests.

Self-Service Learning Portal

CAKE University has step-by-step videos and articles on all aspects of the CAKE platform.

CALL/EMAIL/TEXT/CHAT

Reach Us Anyway You Want

No matter your preferred method of communication, you can quickly be connected to a CAKE Customer Support Representative and get your issue resolved as quickly as possible. 

CUSTOMERS LOVE US

Don’t Take Our Word For It

CAKE is consistently highly rated across multiple review websites.

“I can honestly say with very few exceptions that EVERY time I have called to ask a question or to clarify an issue the customer service, I receive is TOP NOTCH! Being very new in the restaurant business I have needed a lot of “hand holding” and have received it without being made to feel stupid or inadequate.”

–  Tammy Causey, The Coffee Shop

Great Software! Great Support!! Great System!!!

The efficiency for the staff, which is HUGE!! We were able to get rid of one extra body during the week because of this efficiency. This system is a win, win. I just cannot say enough about it.

Carmelle N – Manager

Great experience, amazing support and the right way to buy software.

All of the people working here love it. They came off a system they were already used to, and the conversion was completely painless and extremely fast. The system was so intuitive, it’s been really nice.

Mike A – Owner

Cake has been such a positive experience.

We were previously using Square which didn’t have a lot of the functions we needed as a bigger business. It’s much easier for employees to work now. We just have no complaints.

Katie B – Owner

Excellent, based on 296 reviews. Read more reviews.

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Start Growing Your Business

Our team of restaurant specialists can help simplify your operations and get you set up with the right solutions to meet your restaurant’s needs.