A restaurant’s employees are at the helm of the customer experience. Whether diners leave disappointed or delighted is due largely to the attitude of your servers. In the increasingly tech-savvy restaurant industry, one way restaurants can make their employees happier is to simply update their out-of-date equipment and processes.
Why is employee happiness and customer experience critical to restaurants? ˆ
Studies have shown that engaged servers will have a direct impact on your company’s bottom line: even as small as a 5% increase in customer retention can increase a restaurant’s profitability by 75%.
Let’s take a look at a couple reasons why technology can help restaurants keep their staff engaged:
Better Equipment Boosts Morale
An updated restaurant POS system can go a long way in improving an employee’s experience. If employees are relying on a faulty ordering system, their time is wasted rushing around the restaurant fixing mistakes and explaining modifications. With the help of a POS system, employees can order with ease and spend more time with the customer.
Payment procedures can also be time-consuming without a POS system. Most diners now pay with plastic, so a POS system that is able to divide checks and process credit cards with ease will cut down the amount of time servers spend on tasks.
Customers don’t like to leave their credit cards in the hand of a server for longer than necessary, so an efficient system will both reduce server frustration and improve customer trust.
Instead, an interactive floor map integrated into a POS system will alert hosts to vacant tables and prompt the next seating assignment. Servers will appreciate the fact that sections get sat evenly and fairly based on table availability.
Easy Scheduling Limits Frustration
Scheduling isn’t easy from either side of the equation – it can be a frustrating process for both employers and employees.
Scheduling platforms allow employees to automate their schedules and update their availability as needed. Managers will no longer have to deal with late requests for time off, and employees won’t have to worry that their requests are misinterpreted or not honored.
Scheduling software will also help restaurateurs limit understaffing and overstaffing. Employers can track the amount of employees needed on a given day or time, recognize patterns, and make future scheduling decisions based on those patterns.
Employee costs can be cut down if employers are only staffing the right number of people.
Ultimately, staff who are less frustrated with an inefficient seating pattern and scheduling problems will have time to focus their energy where it matters – on the customer.
According to When I Work, “Your employees can be your restaurant ambassadors…it’s up to you to do what it takes to keep them talking about how great your restaurant is.”
Employees will feel empowered to meet customer needs with the help of updated POS systems and smoother restaurant operations.
Why do happier staff members deliver better customer service?
With technological advances, servers have more time. With that time they are able to build relationships with the customers that keep them coming back, such as inquiring about a customer’s day and giving each customer their full attention and service.