The restaurant environment is prone to spills and breakages. Just as the restaurant itself needs to be able to withstand this daily wear-and-tear, your POS hardware needs to be durable enough to survive everyday use.
Let’s take an in-depth look at 3 reasons why durability is a must-have for POS hardware:
Restaurants are messy – servers, hosts, and other employees are all navigating the busy floor with trays of drinks and plates of food. There’s a good chance glasses will break and food will spill. For that reason, the technology that your staff uses on the floor should be able to withstand these hazards.
You don’t want the whole system to crash if something spills on it during a mid-day shift.
POS hardware should ideally be spill, dust, and crumb proof. This is possible with flush screens that prevent liquids and crumbs from getting into the crevices of the system. Systems without hard drive cooling fans also eliminate the potential of dust getting into the machine and impacting performance.
Make sure that all other components of POS hardware, like printers and keyboards, are as durable as the main system.
In 2015, 47% of businesses integrated mobile POS technology, including POS tablets. Many restaurants are opting for this customer-facing technology as it can improve efficiency and cut costs, especially in busy café environments.
Keep in mind however that in a high-volume and high-impact environment like a café, it’s important that the hardware is able to withstand potential spills and endure constant use.
Since tablets are handheld devices that are constantly being passed between people, it should also be able to survive the occasional drop.
Lastly, the durability of battery life is critical for this type of POS hardware. A tablet dying in the middle of a transaction would slow operations and frustrate customers.
Along with the durability of the actual hardware, your POS system should be able to withstand external security threats. The technology’s primary function is to process customers’ credit cards and other sensitive information, so it needs to be as secure as possible to maintain guests’ trust.
Certain hardware issues, like failing network cards, faulty wires, and misconfigured routers, can compromise the network connection and create security issues. Faulty wires, for example, can cause errors on the network and corrupt the data sent between systems.
For hardware that isn’t secured (like consumer-grade tablets), owners should also install antivirus and endpoint protection software to reduce the potential of malware and other attacks. These tools scan software on the device and detect problematic files that need to be removed to guarantee the malware doesn’t result in data theft.
With the right (and durable) hardware, your business can prevent revenue losses associated with hardware crashes or stolen data. These systems are critical to restaurant operations, as they help owners and managers run an efficient restaurant that keeps costs down and profits high.
That being said, even the most durable POS software may experience issues from time to time, so it’s important for owners and managers to recognize the signs of a POS technology crash, and know how to recover from a POS crash.